Privacy Policy for Hands On Care Homecare Services Limited

Privacy Policy

Last updated: 04 August 2026

1. Introduction

Hands On Care Homecare Services Limited (“we”, “us”, “our”) is committed to protecting your privacy and handling your personal data in accordance with the UK General Data Protection Regulation (UK‑GDPR) and the Data Protection Act 2018.

This Privacy Policy explains what personal data we collect, how we use it, how we protect it, and your rights as a data subject.

2. Data We Collect

We collect only the information necessary to provide our services, respond to enquiries, and improve our website.

Information you provide directly

  • Name
  • Email address
  • Telephone number
  • Address (when booking a home visit or requesting a quote)
  • Any details you provide in contact forms or email enquiries

Automatically collected data

  • IP address
  • Browser type and device information
  • Pages visited and time spent on the site
  • Cookies (see Section 10)

This data is collected through standard WordPress functionality and analytics tools.

3. How We Use Your Data

We use your personal data for the following purposes:

  • To respond to enquiries and provide quotes
  • To arrange home visits and installations
  • To manage customer relationships
  • To improve our website and services
  • To comply with legal obligations
  • To maintain website security and performance

We do not sell, rent, or trade your personal data.

4. Legal Basis for Processing

We process your data under the following lawful bases:

  • Contractual necessity – to provide quotes, services, and installations
  • Legitimate interests – to improve our website and customer experience
  • Consent – for optional cookies and marketing communications
  • Legal obligation – for tax, accounting, and regulatory compliance

5. How We Store and Protect Your Data

We take appropriate technical and organisational measures to protect your data, including:

  • Secure WordPress configuration
  • Encrypted server connections (HTTPS)
  • Restricted access to administrative areas
  • Regular security updates
  • Secure email handling

Uploaded documents show WordPress theme files and admin configurations, confirming that data is stored within standard WordPress systems and protected by server‑level security.

6. Sharing Your Data

We may share your data only with:

  • Our installation team (to arrange appointments)
  • Payment processors (if applicable)
  • Professional service providers (IT, hosting, accounting)
  • Legal authorities when required by law

We never share your data with advertisers or unrelated third parties.

7. Data Retention

We retain personal data only for as long as necessary:

  • Enquiry data: up to 24 months
  • Customer records: up to 7 years (legal requirement)
  • Cookie data: varies by cookie type (see Section 10)

8. Your Rights Under UK‑GDPR

You have the right to:

  • Access your personal data
  • Request correction of inaccurate data
  • Request deletion of your data
  • Object to processing
  • Request data portability
  • Withdraw consent at any time

9. Third‑Party Services

Our website may use trusted third‑party services such as:

  • Google Analytics
  • Facebook / Instagram (via social links)
  • WordPress plugins and theme components

These services may collect anonymous usage data. Each third party has its own privacy policy.

10. Cookies

Cookies are small files stored on your device to improve your browsing experience.

Types of cookies we use

  • Essential cookies – required for the website to function
  • Performance cookies – help us understand how visitors use the site
  • Functional cookies – remember preferences
  • Marketing cookies – only if you consent

You can manage or disable cookies through your browser settings.

11. Children’s Privacy

We do not knowingly collect personal data from children under 16. If you believe a child has provided data, please contact us immediately.

12. Links to Other Websites

Our website contains links to external sites (e.g., Facebook, Instagram). We are not responsible for their privacy practices.

13. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. The latest version will always be available on this page.

14. Contact Us

If you have any questions about this Privacy Policy or how we handle your data, please contact:

Hands on Care Homecare Services Limited

United House,

Tern Hill,

Market Drayton,

Shropshire,

TF9 3PX,

T: 01952 743490

E: info@hands-on-care.co.uk